Q: How long does it take to process my order?
A: Please allow up to 2 business days for processing before your order ships. Orders are not processed on weekends or major US holidays.
Q: What are the shipping options and costs?
A: Zorvos offers three convenient shipping methods:
- Standard Shipping (7-10 business days): $5.99
- Expedited Shipping (4-6 business days): $9.99
- Overnight Shipping (2-3 business days): $15.99
Please note, express shipping options must be delivered to a physical address and cannot be shipped to P.O. Boxes.
Q: Can I make changes to my order after placing it?
A: We process orders quickly, so we may not be able to make changes once your order is confirmed. If you need assistance, contact us as soon as possible.
Q: What is your return policy?
A: We offer returns and exchanges within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Final Sale items are not eligible for return.
Q: How do I start a return or exchange?
A: To initiate a return or exchange, please email us at [email protected] with your order number and details. Once approved, you’ll receive return instructions and a shipping label.
Q: Do you ship internationally?
A: Currently, we ship only within the United States, including APO and US territories.
Q: Is shopping on Zorvos.com safe?
A: Absolutely. We use industry-standard encryption and data protection protocols to ensure your personal and payment information is secure.
Q: What should I do if my package is lost or damaged?
A: Please contact us immediately if your package is lost or arrives damaged. We will work with the carrier and take appropriate steps to resolve the issue.
If your question isn’t listed here, please reach out to our team directly at [email protected] or call us at +1 (972) 750-7132 — we’re always happy to help.
